For Professionals

RELA SUPPORT SERVICES have been working with young people in Kent since 2006 and has worked with over 250 young people referred to us by several Local Authorities in and out of county. Our specialist experience, combined with our empathetic approach has enabled us to support young people with extremely challenging behaviour, persistent offenders, drugs and/or alcohol dependants with significant success. Along with our new venture of supporting people with learning difficulties in specific accommodation separate from the other houses. These will house matched people with learning difficulties and challenges separate from our vulnerable young people.

We now also offer floating support which is cqc registered. This will enable us to offer more value for money for those needing a bit of extra support in their own properties or with care givers/family homes. Ages can be from 18 plus.

Our Mission

We have sound principles for the way we run our service. Central to these is our belief that the rights of service users are paramount and their wishes and aspirations should inform and shape service delivery. Therefore our mission is based on the principle of “treating others, the same as one would like to be treated”, whilst recognising that all service users have potential to control the services they receive.

This encompasses the underlying principle of service delivery by a highly skilled and dedicated staff team. Aim We aim to equip our clients with the knowledge, skills and ability, to take as fuller control of their lives as possible; thereby enabling them to feel more fulfilled in life through the range of opportunities offered to them.

Our Objective is to:

1.  Tackle some of the problems faced by vulnerable adults with special needs, leaving residential care or hospitals and transferring to supported living services  Increase vulnerable adults awareness of their right to direct payments or individualised budget
2. Assist our clients to develop their own individualised support plan in full consultation with family, friends and care professionals
3. Provide services to clients in or outside their own home at a time and in a way that is agreed by them
4. To enable vulnerable adults to develop their confidence and maintain their dignity, by retaining control of the care and support services they receive
5. Empower our clients by enabling them to choose their support workers
6. Involve users of our services in the recruitment and selection of support staff
7. Provide opportunities to choose from the range of recreational, educational and employment opportunities that are available in the community
8. To actively provide access to appropriate health and social care services
9. Offer a range of quality housing solutions to homeless and vulnerable people
10. To provide experienced and committed staff that have the appropriate expertise and training to provide a holistic service to adults with a range of complex needs
11. To promote a culture of continual learning within the staff team and foster continual improvement in service delivery
12. To operate accordingly within the relevant legislative framework and policy guidance
13. To establish and maintain effective lines of communication and joint working relationships with referring agencies and relevant health and social care teams

Nature of Service

We are whole-heartedly committed to providing top quality services by continuous improvement in the level of the care and support we offer. This is achieved by employing and maintaining a quality workforce as well as the appointment of a dedicated staff training and development manager. Standards and training for our managers and staff are based on the national occupational standards for the care industry set by the National Training Organisation.

To ensure that we are fit for our purpose, the work of the staff team is consistently monitored and supervised. We examine our operations constantly to ensure that we are successfully achieving our stated aims and objectives. We therefore welcome feedback from all stakeholders (i.e. service users, staff, care professionals, carers, family members and friends) on all aspects of our operation. Needs and Risk Assessments Before we provide services, we ensure that a potential service user’s needs, preferences and risks are thoroughly assessed. We aim to ensure that the care and support that PIL provides, meets the assessed needs of each service user. We ensure that needs and risks are re-assessed as frequently as necessary, and that the care and support provided have the flexibility to respond to changing needs or requirements. From the outset of the referral process, we seek to consult all relevant parties in the needs and risk assessment process. User Focussed Services To focus on service users personal aspirations, we aim to provide care and support in ways which have positive outcomes for service users and promote their active participation. To this end, PIL operates a charter of rights for people who receive our care and support services.

RELA Aims…

1. To provide live-in support for vulnerable young persons /learning disabilities  currently within the Social Services Care System and private funded at the most convenient of our units within areas we operate.
2. To promote self-image by encouraging a high standard of personal hygiene and self-presentation.
3. To help the service user to acquire basic literacy and numeracy skills where required.
4. To give advice on job hunting by assisting with application forms and interview techniques.
5. To accompany service users to medical appointments, job interviews etc.
6. To encourage the service users to develop social skills via specific programmes.
7. To accompany service users on social activities.
8. To encourage the service user how and when to take their medication.
9. To provide emotional/mental health  support on an ad-hoc basis.
10. To encourage service user to follow an agreed behavioural programme.
11. To provide basic advice to help motivate the service user to plan, prepare and cook meals safely.
12. To enable the service user to plan their weekly shopping.
13. To enable the service user develop and maintain a budget and manage their finances.
14. To enable service user to access appropriate funding services as applicable.
15. To motivate and enable the service user to ensure accommodation is kept in good repair, (dealing with minor repairs and cleaning their living space appropriately)
16. To help the user maintain security of their home through advice and practical guidance.
17. To provide advice on benefits where appropriate.

We can be contacted for an informal/formal chat at any time. We pride ourselves in providing individual care to those that require it.

We enjoy seeing the achievements that can be achieved with the correct support and encouragement.