About Us
Exciting changes in Rela support services!!!!
Rela team of staff will ensure that all individuals are empowered and involved in the service that we provide. We will ensure that your choices and aspirations are acted upon by the support team that will be working with you.
The team will specialise in supporting you in maintaining and developing all aspects of your life.
This could include employment, education, leisure pursuits managing your tenancy agreement, developing friendships, developing social skills, variety of daily living skills, benefits, finances, emotional support, and much more, it’s your support and we will guide and support you to gain this.
We will endeavour to provide a service whereby you receive the support that you need to assist you in developing your skills and enabling you to reach and achieve your goals, outcomes and aspirations.
Any persons choosing to come to our service are welcome to receive support, any day or time. We pride ourselves on the fact that we have no time restrictions and the choice is yours.
We will work together as a team with you, your family, advocates, Social Services, Education service, and any persons that you want involved.
Aims and Objectives:
- To provide consistency, continuity and quality in our support services.
- To provide supportive assistance that makes a difference through encouraging independent choice.
- To develop our staff by providing challenging and fresh opportunities to work.
- To provide a stable and safe environment for the individual to flourish.
- To work alongside and in partnership with individuals, their families and other agencies, where necessary, to build strong relationships.
How do we help?
Autistic people and those with learning difficulties may face struggles on a day-to-day basis. At RELA Support Services, we help them think positively, involving them in meaningful and effective activities to explore their qualities and strengths.
We help them learn and work; to do so, we explore employment opportunities where they can use their skills to work independently. With us, they get professional assistance in performing their tasks. We help them lead their life based on their preferences, thus enhancing their self-determination and level of confidence.
We will develop a support plan and package with you for your individual needs, ensuring you feel empowered and enabling you to have an input in the programme that you have developed that enables you to live as independently as possible in your own home or your family home.
Rela Supported Living Services Ltd is a registered service provider offering support throughout Kent and Medway. We work closely with both Kent and Medway Social Services. We do accept referrals from other authorities and from direct payments.
Rela Supported Living Services Ltd are Registered with CQC.
As a service we ensure we work in accordance with and will comply with all CQC regulations and standards.
We still can offer semi-independent accommodation please refer to accommodation page.
Safety
At RELA Support Services, we ensure that all people are getting equal support and care, putting our effort into helping them lead a happy life. Our well-trained and experienced professionals, as well as safe and quality services, are the reasons we make a great difference in people’s lives.
We assure that all services are safe and legal. Our safety policy is of the utmost importance and is applied by our regulation team. Our services, as well as programmes, are all approved by special regulators and assurance staff. We make sure the best services are offered, and proven practices are applied.
We are always striving to become the provider of choice and your solution for people with autism or learning disabilities. That is why we make impactful adjustments in our services, to make them more effective and beneficial for the people who use them. To keep our accommodations a safe premise, safety and fire audits are undertaken by health and safety experts. Their expertise ensures maximum safety and security for our employees and for the people who use our services.
Do you know of anyone we can assist?
Safety and Compliance
Incident management
We believe that incident management is a “must-have” to keep our accommodations a safer place. We identify the risks and make preventive measures. We have a separate Incident Management Team that focuses on the issues and their impact on our services. With their guidance and suggestions, we make our accommodations less vulnerable to negative events.
Compliance
Our services are inspected by the regulators and the assurance staff. All facilities meet the national regulatory standards of compliance. The Director of Compliance monitors our services and helps us accomplish the best possible rates of compliance with regulatory standards.
Internal inspection
Internal inspections are carried out at the sites that are at the risk of non-compliance. The Compliance Inspectors thoroughly analyse the specific areas and monitor them. They provide us with the solutions that can be applied to make our facilities meet the specifications set in the law.
Compliance inspector
Our services are checked and analysed by Compliance Inspectors who make sure all our facilities are according to the national standards. They also give their feedback and suggestions for the betterment of our work and highlight the areas that need improvement.
Why choose us?
Experienced specialists
The thing that makes us stand out in the crowd is our quality of work. We have experienced specialists who have vast experience in dealing with people across the autism spectrum and with people with learning disabilities. They make sure the individuals are getting maximum care and support, suited to their needs.
Our expert staff is one of the reasons for our great reputation. Our professional staff communicate with our service users to gauge their anxiety or stress and to evaluate their needs and fears. They also listen to their ideas, preferences and choices to get to know them. That is why all the services that are provided are exactly according to each person’s needs.
At RELA Support Services, we make sure all staff members attend our training programmes. Through this impactful programme, we help our employees enhance their knowledge and expertise needed to treat people individually. Our aim is to make our staff members more motivated and involved in the services we offer.
Quality services
We not only support individuals but also focus on their personal development. We help them with day-to-day tasks such as eating, dressing, bathing and more but also involve them in activities that might boost their thinking capabilities. Our aim is to make them feel independent and worthy. We help them make a positive change and work towards a better future by providing education and seeking job opportunities.
Complaint management
For a smooth running of an organisation, it is important to make sure clients are satisfied and happy. We, at RELA Support Services, work hard to deliver the best. We listen to the queries of our clients and respond to them at our earliest.
With our complaint management system, we address complaints and find solutions to resolve them. We handle complaints professionally and with respect and promptness. We make sure we are meeting our clients’ requirements in a timely manner.
TO FIND OUT MORE ABOUT OUR SERVICES
Get in touch
Our friendly staff are always available to help you with your needs. If you need support, or you have questions, please get in touch with us for more information.
