Who are we?
Rela Support Services specializes in offering accommodation and personalized support
services to care leavers and vulnerable young people aged 16-25 with a wide spectrum of
needs.
Our overarching goal is to provide comprehensive assistance that not only addresses their
immediate requirements, but also equips them with the confidence and skills necessary for
independent living.
Rules of the house
- This is what most young people want to know first. We have to have some rules and regulations to keep the young people, staff and professionals safe.
- All young people have different placement needs and requirements which will be implemented and explained before you arrive . There are sometimes other curfews that have to be implemented by the courts, police bail conditions or due to safeguarding etc. These will all be explained to you and will depend on the individuals needs
- We have a strict no smoking policy in all of the houses however a designated smoking area is provided.
- We also have a zero tolerance of illegal drugs being taken or brought into the house. No young people to enter the each other’s bedrooms in the house. There is a communal area for young people to associate with each other. However, this may not be needed if you are in a sole placement
- Young people are not to go into the staff room.
- All of the doors and windows will have security locks on them to ensure you are safe
- There is £7.00 service charge per week this will pay for the internet and some other items in the house. This will help you learn that to be independent you have to pay for things and when you are ready to move on, we can then reference that you have paid your service charge on time and each week. This will sometimes be a very good indication that you will pay you essential bills when you move onto independence
- The doors to the property will be locked at all times with staff in the care of the door keys.
Local to the area
The leisure centre is within easy reach to most of the houses. Some leisure centres have a swimming pool and very good gym facilities.
Local shops within walking distance.
Regular bus route near the house into the town centre.
Exceptionally good train links and station within walking distance.
Schools and colleges within walking distance to the house.
Your room
Young people can put posters on the wall within reason and must be with blue tack or something that doesn’t stain or damage the wall paper or paint.
Its your room. Staff will have to go into your room to carry our safety checks and on the request of your social worker or other professionals like the police. We have to carry out fire safety checks, welfare checks and safety of electrical equipment. We would talk to you about when this was due to happen unless it was an emergency situation.
We expect you to keep your room tidy and this will be part of learning independence. Staff will support you to achieve this if needed.
What to expect from staff
Staff will work with you to gain some independence and life skills to aid you in the future. You will have a live in staff member at all times. You will also have a key worker. She will work on a one to one basis with you working on a range of things which will be tailored to meet your individual needs and requirements. Your staff will support you with shopping, budgeting skills and menu planning on a weekly basis. Live in staff will support you with cooking and using the kitchen equipment safely. You will be expected to clean after you have used the kitchen with support from staff.
Your key worker will complete a getting to know me when you first arrive. This will enable you and her to get to know each other. She will book you onto a local doctor, dentist etc.
Staff will also complete a couple of other forms when you first arrive. One of them being an inventory. This is important as it will let the staff know what you came into placement with. Also, when you bring new things into the house, so we know these belong to you.
Staff are very friendly and trained to a high level. They will treat you with dignity and respect. They will expect the same from all of the young people in the house.
Sometimes there will be a staff member who comes into the house at night times this is called a night staff. Sometimes they will stay awake to ensure that you are kept safe during the night whilst the day staff are sleeping and sometimes there are staff that will only wake when and if you need something this is called a sleeping night.
My name is Trina Edwards I am the supported accommodation manager. I am contactable via email trina@relasupportservices.co.uk for any further questions or staff can contact me and I will call the landline should you wish to speak to me when you are in placement. I will come and meet you with in the first couple of days after you have arrived.
TO FIND OUT MORE ABOUT OUR SERVICES
Get in touch
Our friendly staff are always available to help you with your needs. If you need support, or you have questions, please get in touch with us for more information.
